Q: Do I have to use the body shop that my insurance company recommends?
A: No one can force you to choose the collision repair facility recommended by your insurance company nor require that you receive more than one estimate. Because of the California "Auto Body Repair Consumer Bill of Rights" (A.B. 1179), you are free to choose any qualified collision repair facility that you prefer.
Q: Can I take my vehicle to Pans Coach Craft for insurance claims?
A: Absolutely. We are experts in auto collision repair and guarantee to restore your car to pre-accident condition. We have a working relationship with ALL insurance companies and will guide you through the entire claims process.
Q: What Insurance information will be need from me?
A: The following information will help us address your claim with the insurance company:
Q: I've received an estimate from the insurance company, and the total seems very low. Should I be concerned?
A: No. Many insurance companies' preliminary estimates are often times a lot lower than what the repair cost will be. We negotiate the additional repairs once we have the car in the shop.
Q: Do I need an appointment to receive an estimate for my vehicle?
A: No, but it is recommended that you call ahead of time to confirm your arrival time. You are welcome to visit us anytime during normal business hours and we will be happy to provide you with an estimate. You can also email us to schedule an appointment.
Q: Can I pay for my repair "out of pocket" and not have to file an insurance claim?
A: Certainly, and we can offer an honest suggestion of which course of action is the best choice given your individual circumstances.
Q; How can I keep track of the progress of my vehicle and when can I expect the repair to be complete?
A: A member of our staff will keep you updated with the progress of your car and will notify you via your preferred method (phone, text, email, etc) upon the completion of the repair. The time frame for your repair will be provided by a technician upon assessment.
Q: Do you offer towing services?
A: Yes, we offer full towing services and can arrange to have your vehicle picked up and dropped off at our facility.
Q: Do you offer a warranty on your work?
A: Yes, we offer a full warranty on all of our paint and repairs for as long as you own your vehicle. **Restrictions apply. Please inquire within.**
Q: Can you match my vehicle's paint?
A: Sure, we can! Our technicians are experts at matching any factory or custom finish. Plus, we only use the highest quality paints and clear coats as specified by manufacturers guidelines to ensure that your vehicle receives a factory finish!